Privacy Policy

At NOOKI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when you visit nookipaw.com or place an order. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

Information you provide: When you place an order, create an account, sign up for our newsletter, or contact us, we may collect your name, email address, shipping and billing address, phone number, and payment details.

Information collected automatically: When you browse our site, we automatically collect certain data such as your IP address, browser and device type, operating system, pages viewed, and how you arrived at our site.

Cookies and similar technologies: We use cookies and similar tools to keep your cart working, remember your preferences, understand site traffic, and improve your experience. See "Cookies & Tracking Technologies" below.

2. How We Use Your Information

We use your information to process and ship your orders, provide customer support, send order updates, send marketing emails (only if you have opted in), improve our products and website, prevent fraud, and meet our legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business:

Service providers: trusted partners who help us operate — such as our e-commerce platform (Shopify), payment processors, and shipping carriers — who may only use your data to perform services for us.
Legal reasons: when required by law, or to protect our rights, our customers, or our business.
Business transfers: if NOOKI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Payment Processing

Payments are processed securely through our payment providers. We do not store your full credit card details on our servers.

5. Cookies & Tracking Technologies

Cookies are small data files stored on your device. We use them for essential site functions (like your cart), analytics, and — where you have consented — marketing. You can control or disable cookies through your browser settings, though some features may not work properly without them.

6. Your Privacy Rights & Choices

Under Canadian privacy law, you have the right to access, correct, or request deletion of your personal information. To make a request, email us at Ivy@topikclothing.com. You can also unsubscribe from marketing emails at any time using the link at the bottom of any email.

7. Data Security

We use administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law (for example, for tax and accounting records).

9. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

10. Children's Privacy

Our site is not directed to children, and we do not knowingly collect personal information from children under the age of majority in their province of residence. If you believe a child has provided us with personal information, please contact us and we will remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page, and continued use of our site means you accept any changes.