We want you and your pup to love every part of shopping with NOOKI — including how your order reaches you, and what happens if something isn't quite right. Here's everything you need to know.
Where We Ship From
All NOOKI orders ship from our location in Edmonton, Alberta. Because everything is stocked and shipped within Canada, there are no customs fees, no duties, and no long overseas waits — just your pup's cozy new spot, on its way.
Where We Ship
We currently ship across Canada only.
Processing Time
Orders are processed and shipped within 2 business days (Monday–Friday, excluding holidays).
Shipping Options & Rates
Shipping is calculated live at checkout by Canada Post, based on your package's weight and your delivery address — so you always pay the real rate. You'll see each option (Regular, Expedited, Priority and Xpresspost), the exact cost, and the delivery estimate before you pay.
Free shipping on all orders over $299 CAD.
Tracking Your Order
As soon as your order ships, we'll email you a tracking link so you can follow it right to your door.
Changing or Cancelling an Order
Need to make a change? Email us within 24 hours of placing your order and we'll do our best to catch it before it ships.
Returns & Exchanges
If something isn't the perfect fit, we're here to help. You can request a return within 30 days of delivery, as long as the item is in its original, unused condition with all packaging.
For hygiene reasons, we're unable to accept returns on any item that has been used or washed. We know you'll understand — it's how we keep every bed fresh, clean, and safe for the next little one to snuggle into.
How to Start a Return
Open your order — from your account page, or the link in your order confirmation email — and click Request return. Prefer email? Reach out and we're happy to help.
Who Covers Return Shipping
It simply depends on the reason for your return:
- If your item arrives damaged, defective, or with a quality issue, NOOKI takes care of the return shipping — and we'll happily make it right with a replacement or a full refund.
- If you've changed your mind or ordered the wrong size, return shipping is the customer's responsibility. No worries at all — we'll guide you through every step to make it easy.
Refunds
Once we've received and checked your return, your refund will be issued to your original payment method within 5–7 business days. We'll email you as soon as it's on its way.
Need a Hand?
Questions about your order, a return, or which size is right for your pup? Email us anytime at Ivy@topikclothing.com — we're always happy to help.